Refund and Cancellation Policy

Effective Date: 2/10/2025

At DocWiz, we are committed to ensuring transparency and customer satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. By using our Services, you agree to this Policy.

1. Cancellation Policy

1.1 Subscription-Based Services

Cancellation Timing: You may cancel your subscription at any time. However, cancellations will only take effect at the end of the current billing cycle.
Access During Billing Cycle: You will retain access to the Services for the remainder of the current billing cycle after cancellation.

1.2 One-Time Purchases

Non-Cancellable Transactions: One-time purchases, such as document templates or individual services, cannot be canceled once the purchase is completed.

2. Refund Policy

2.1 Subscription Refunds

Eligibility: Refunds for subscriptions are only available if you cancel within the first 7 days of your initial subscription.
Partial Refunds: No partial refunds will be issued for cancellations made after the 7-day refund window.
Renewals: Subscription renewals are non-refundable.

2.2 One-Time Purchases

Non-Refundable: One-time purchases are final and non-refundable.

2.3 Exceptional Circumstances

We may issue refunds under the following exceptional circumstances:

Technical issues that prevent access to the Services for an extended period, verified by our support team.
Errors in billing, such as duplicate charges.

Refund requests under exceptional circumstances must be submitted to support@mydocwiz.com within 30 days of the transaction.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Reach out to our support team at support@mydocwiz.com.
Provide Details: Include your account information, transaction ID, and reason for the refund request.
Processing Time: Refund requests will be reviewed and processed within 10 business days.

4. No Refund for Misuse

Refunds will not be provided if:

The Services were used in violation of our Terms of Service.
The generated content was used for purposes outside the scope of the Services.
You failed to review or validate the accuracy of the generated content before use.

5. Modifications to this Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be posted on our website and will apply to transactions made after the effective date of the revised policy.

6. Contact Information

If you have any questions about this Refund and Cancellation Policy, please contact us at:

support@mydocwiz.com
2001, Ashton Ave, Menlo Park, CA 94025
+1 (650) 441-5579

Thank you for choosing DocWiz. We value your trust and strive to provide exceptional service.